LSC-Montgomery Resource Guides: Online Student Academic Support Services: D2L & Online Course Support

Online Course Technology Support

Online students have access to two key resources for technology support:

D2L & Online Course Support

VLAC (Virtual Learning Assistance Center) - The Virtual Learning Assistance Center is a collection of resources for online students or students with online course components.

Technical Support

OTS (Office of Technology Serves) - OTS provides technology support to students, faculty, and staff 24/7!

LoneStar.edu/OTS
Call 832.813.6600

Accessing and emailing in D2L
The guide explains how to access, compose, and send an email to your instructor.
Accessing Your Online Courses
Information on how to access your online classes. Video walkthrough included.
Browsers Supported by D2L
Desktop support that provides a list of browsers you can use that are supported by D2L.
Navigate D2L
Explains basic navigation of Minibar and defines the tabs on the Navigation bar.
Participating in Discussions
Information on how to participate in class discussions in D2L. Video walkthrough included.
Submitting Assignments in D2L
Step by step directions on how to submit assignments in D2L. Video walkthrough included.

Student Orientation for Online Courses
A short online orientation (about 1 hour) that prepares students to understand:
• What’s different about taking courses online versus in the classroom
• How to navigate the learning management system
• How to adjust study habits to promote success in online courses
• Additional resources at Lone Star that are available when students need help
Find MyLoneStar username and password
Directs you to mylonestar get username and password dialog box. Here you will be able to retrieve you username and reset a password.
Join a WebEx Meeting
Instructors may schedule a virtual meeting for your course using WebEx. Instructors will put a link on the Content page or send an email invitation with the information on how to join.
Lone Star College - myLoneStar Tutorials
This YouTube channel features videos created by Lone Star College's Office of Technology Services (OTS) to help students navigate and complete tasks within the myLoneStar portal.
Converting an Apple Pages Document to PDF
You will need to convert Apple Pages document (.pages format) to a PDF in order to submit it to an Assignment folder. Many professors do not have the proper software to read it, and the format is not recognized by Turnitin.com.
Google Drive Help
The Help Center for Google drive where you can easily ask a question and get a prompt answer.
Respondus Lockdown Browser Student Guide
Helpful documentation for using the Respondus Lockdown Browser.
Adobe free trials
Adobe offers free trials on variety of software. A student can try most software for 7 days.

Online Student Academic Support Services

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Service Hours

Online Course Technology Support